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Marcus Ridge Cinemas
5200 S. Moorland Rd.
New Berlin, WI 53151

Message: 262-797-0889 more »

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Reader VoiceComments from Our Readers

This feature is intended for our readers to share their experiences at movie theaters, in the hopes that theaters providing good presentations will be highlighted as well as those that need improvement to meet the expectations of their customers.

This is not a forum for bashing on a theater, but rather a place for your experiences (both good and bad) to be noted for other readers to see. If you had a problem at a theater, we encourage you to contact that theater using the information on their Contact Information page. Most theaters are very interested in hearing feedback from their customers.

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Please Note: These comments are submitted by the readers of The BigScreen Cinema Guide and represent their own personal opinions, and do not represent the views of The BigScreen Cinema Guide, or any of its associated entities.

Average Overall Rating from our readers: OK (15 ratings)

Apr 16, 2014 - VIP Member

Ratings

Picture Quality:OK
Sound Quality:Good
Building Condition:Good
Overall:OK

Saw the 5:50pm show of Captain America: The Winter Soldier (2D) on 4/15/2014 in Screen #14. This was a Tuesday show, and Marcus' Tuesday promotion means that the admission was $5.

My issues with Screen #15 are well-documented here, so I was quite apprehensive when I saw that this was in #14. Fortunately, it doesn't suffer from the drastic issues of that screen, but there were some issues which impacted the presentation.

The auditorium is fairly small; with a seating capacity of 176 and a 30' wide screen. Not the smallest at Ridge, but not the largest by any stretch. The sound was good, but not fantastic. I would rate the picture quality as just OK, as each side of the screen had a darker band, almost as if the image was being projected onto the masking, but it wasn't. The blacks had a red tinge to them in those areas as well.

After the movie was over, I wanted to speak with a manager about the issues I observed, but the $5 Tuesdays are quite popular, and there wasn't a time when I felt comfortable interrupting the manager with my concerns.

Overall, the experience was worth $5, but not much more than that. I would like to see more consistency (in a good way) in the presentations here.

Would you recommend this theater to others? Yes!


Mar 21, 2014 - VIP Member

Ratings

Picture Quality:Good
Sound Quality:Good
Building Condition:Good
Overall:Good

Saw the 8pm show of Divergent on 3/20/2014 in Screen #19. Adult admission price was $11

This was the night before its opening day, so the auditorium was filled with excited fans.

While I didn't feel as though this auditorium was as good as #5 on the other other side of the building, the presentation was good in both picture quality and sound quality. I noticed no issues with the picture, and the sound effects in the movie were good and the dialogue was always understandable. It seems as though there is more low-end bass in #5, but it's hard to know without seeing the same movie in each to compare fairly.

The pretzel bites were pretty good. I haven't had them in quite some time, and took a chance after having a bad experience right after they introduced them a few years ago. I decided to forgo the quasi-cheese, so I would have appreciated some other option, such as marinara or mustard.

Would you recommend this theater to others? Yes!


Dec 16, 2013 - BigScreen Reader  

The movie (Thor: The Dark World) was great and entertaining. But my comment is not about the movie but rather about customer service.

My husband and I have been going to this theatre every week (Ridge, New Berlin) for the past 10+ years and never had this experience since most of the staff knew us as a regular customer.

But lately, you have some new crew of staff (young) and this particular young man asked us for ID when we presented him with our debit card. Providing that this is on a weekend and 10 other people was in line behind us.

We told him we do not have our ID because we did not bring our wallet along. The young man keep insisted that he need to see our IDs. I am sure that he was just doing what he was told to do but this is the 1st time we're asked for ID to use our debit card.

He then indicated to us with a smirky smile that this always been the theatre's policy and that he's always asking all customer for ID with debit card. Well, we've been using our debit card for pass ten10 years and never asked for ID.

Thanks goodness that we had enough cash to pay for the tickets which we had planned to use for popcorn and soda.

So not only you inconvenient your customer that night, you did not get your sales from popcorn and soda from us. Thought you want to know...



Jul 30, 2013 - VIP Member

Ratings

Picture Quality:Poor
Sound Quality:OK
Staff:OK
Building Condition:Good
Overall:OK

Saw the 4:30 show of The Lone Ranger on July 24, 2013.

Unfortunately, when I got my ticket, it said the movie was in screen #15. I had a bad experience seeing Looper there last Fall, but I held out hope that someone addressed the issues that I raised to the manager then.

Sadly, that was not to be. Early on in the movie, I could see the tell-tale moire patterns on the screen which usually mean that the projector is not mounted well in relation to the screen (too high) so the image would be trapezoidal unless they apply what's called keystone correction by squeezing the image back into a square shape. The side effect of keystone correction is moire patterns on the screen, especially when there are certain patterns on the screen. Look it up if you're curious.

This has to be an intentional decision, as any amatuer tech knows what will happen. Short of moving the projector within the adjustment range of the lens shift, or using a different projector, this will probably always be like this.

The moire pattern is distracting, but it can be ignored if you try hard enough. However, the image also still has the same curvature problem that I reported as well. Any time a horizontal surface appeared on the screen, you could see both ends curving upwards. The end credits also had the same "smile" shaped distortion. It's not possible for someone to miss this, so it has to be another conscious decision to short-change the presentation.

I complained to the manager at the ticket booth, and he claimed to never have noticed the issue, but promised to look into it during the next show.

For now on, I will have to call before going to this theater to make sure that the movie I want to see is not on screen #15.



Jun 30, 2013 - VIP Member

Ratings

Picture Quality:Good
Sound Quality:OK
Building Condition:Good
Overall:OK

Attended the 7:35 show of World War Z on June 26, 2013.

Given my past problem with screen #15, I was relieved to see my ticket was for screen #5.

The seats were pretty good, and the auditorium was reasonably-sized. The screen seemed about the right width for the room, but I don't recall how wide it was.

In contrast to screen #15, the picture quality was quite good, and the sound was ok, but not spectacular. I'd contribute real money to a Kickstarter campaign for them to upgrade the sound so action movies have the punch that you know is there. If there's a high wattage explosion on the screen, I want to feel it in my gut, like a bass drum at a parade. feel free to turn down the sound in the morning, but when I pay full fare, I'd like all the sound please!

I would see another movie in screen #5. While I'd prefer better sound, it will do if I don't feel like driving to another theater.

Would you recommend this theater to others? Yes!


Nov 1, 2012 - VIP Member

Ratings

Picture Quality:Poor
Sound Quality:OK
Staff:OK
Building Condition:Good
Overall:OK

Attended the 7:10pm show of Looper on 10/16/2012 in screen #15. Presentation was a digital "MDX" show.

While the sound was acceptable, the image quality was not. There were issues with a curvature of the image as it went across the screen (horizontal lines and text suffered noticeably), and during certain scenes, you could see blockiness in the image. This was especially evident in bright daylight scenes, where it almost looked like a poor HDTV broadcast that was breaking up.

After the movie, I mentioned it to the manager who promised to follow up with a technician. He offered a pass to return, which I have yet to do. I'd be curious to know if the problem was ever corrected, or if it was unique to this showing, or what.

There is nothing spectacular about the auditoriums here, but for the most part, the presentations are usually acceptable. Kind of like eating at a basic fast food place; you get acceptable food but it doesn't leave a lasting impression, and it's difficult to go out of the way for.

I would love to see Marcus Ridge get an UltraScreen installation. The theater is well-placed for it, and it would be nice to have an upgraded experience at this theater.



Oct 27, 2011 - VIP Member

Ratings

Picture Quality:Good
Sound Quality:Poor
Staff:Good
Building Condition:Good
Overall:OK

As of Oct. 26, 2011, all screens except one have been upgraded with digital projection equipment, but there are still some quirks being worked out. Screen #20 (if facing the front of the building from the outside, it is at the front just to the right of the entrance) has not been converted, as it is the screen that will be replaced by a pizza place once those renovations start (in 2012). Since that screen is being left to die (so to speak), it's best to avoid it if possible, as they will be reluctant to put much effort into maintaining it. Unfortunately, screen #20 is where I saw a movie, and while the 35mm print was in good shape, the Dolby Digital sound was poor.



Jul 14, 2011 - VIP Member

Ratings

Picture Quality:Good
Sound Quality:OK
Staff:Good
Building Condition:Good
Overall:OK

Attended a showing on Screen #9 on July 13th, and noted a problem with distorted audio from the fronts (behind the screen). Noted it a couple of times during the feature because it affected dialog. Also noted it in the music that was played over the closing credits. Alerted the manager-on-duty to the problem. Unfortunately, he gave me the impression that little could be done about it. They report the problems to "corporate", but it's up to corporate to send someone to fix the problems, and this location seems to be low on the list. Hopefully that isn't the case.



Jul 8, 2011 -  

Ratings

Picture Quality:Good
Sound Quality:Good
Staff:Excellent
Building Condition:Good
Overall:Good

Grate for later releases!

Would you recommend this theater to others? Yes!


Jan 9, 2011 - VIP Member

Ratings

Picture Quality:Poor
Sound Quality:OK
Staff:Good
Building Condition:OK
Overall:OK

Attended the 7:10pm show of "The King's Speech" on 1/8/2011 in auditorium #5.

This is probably the first time in a very long time that I have attended twice in such a short period of time.

Prime time on a Saturday night is a good measure of how a theater can handle crowds, and they did a pretty decent job of that. Upon seeing the long lines at the box office, I used the kiosk and shaved a few minutes off the wait that others were spending in line.

The concession line went quickly, and the staff was quite friendly. An assistant manager was working one of the lines and he was chatting people up about what movie they were seeing while he was preparing their order (without delaying the process, thankfully). We had a coupon for a free complementary popcorn, which was a small white bag that was smaller than a kid's lunch bag. The 16 oz bottle of Aquafina water cost us $4.00, which should be against some sort of state law regarding unfair pricing...

The theater was quite full when we got in about 10 minutes before the show started. The stadium seating section of the 232-seat theater was pretty much filled except for some side seats, so we sat in the last row of the sloped seating on the floor.

The screen was larger than I expected, at about 28 feet wide, and it was mounted pretty low. This means that the people in the row ahead of us would have blocked our view if I had not sat straight up in my chair.

Sound was OK once the previews were done (sound during the previews, esp. the Marcus policy trailer, was horrible), but since this was largely a talking movie, the sound system wasn't stressed by this presentation.

The picture, on the other hand, was a little more problematic. The projected image was positioned too high and too far to the left by approximately 6-8" causing a blank space at the bottom and to the right of the image, and an equal amount of overlap onto the masking on the left side and top of the screen.

Also troubling was the amount of "jump" in the image. Jump is the vertical movement of the projected image, and it was very noticeable. Eventually, I was successful in ignoring it, but problems like this make me wish that Marcus would convert to Digital Cinema if they can't project film any better. Overall, the image was quite soft, but I think that was a result of the jump and not a focus-related issue. It will be interesting to see how the cinematography should have looked when it's released on home video.

After the show, I mentioned the framing issues to the same assistant manager that was serving concessions before the movie. He said that he would check on it, so hopefully future presentations in that theater are improved.

At $9.50 for each ticket, I'd like to see a better job done of presenting a movie. This particular movie is getting a lot of Oscar-related buzz (and rightfully so, it was a good movie), and it would be nice if the quality of the presentation were up to the level of the quality of the movie.



Jan 7, 2011 - BigScreen Reader  

If you plan on going to the Applebee's, which is in the parking lot of the Ridge Cinema, be aware that it's quite busy on Friday evenings (and possibly other times as well).

We got there at 6pm tonight with a party of four, and we waited about 40-45 minutes for a table, which was right on target with what they told us when we got in. The waiting area was packed with people (it's a small area), so be prepared to wait, get jostled around every time someone wants to get in or out of the door, and feel a refreshing chill every time the door opens in the wintertime.

After about 15 minutes, I called over to the Texas Roadhouse to find out what their wait was, and it was about 20-25 minutes. We decided to wait it out at Applebee's.

We ordered food and drinks immediately after being seated, (the service was acceptably prompt even if my wife's salad was full of brown lettuce core), and we left the restaurant soon after finishing our meal at 7:50.

If you are planning to see a movie after dinner, plan accordingly so that you don't miss the show!



Dec 23, 2010 - VIP Member

Ratings

Picture Quality:OK
Sound Quality:OK
Staff:Good
Building Condition:Good
Overall:OK

Attended the 6:40 show of Harry Potter and the Deathly Hallows Part 1 on 12/22, in auditorium #8.

The staff was friendly. A junior popcorn and regular soda was $10, ouch! The regular soda was way too large for one person to drink, but I had a coupon for $3 off a $10 concession order, so I had to upgrade the soda to meet the requirement. Considering the taste that the popcorn left in my mouth after the movie, maybe I should have stayed with the smaller soda and chosen the high-priced Midwest Airlines cookies instead...

Screen #8 is quite small. I estimate that there were about 90 seats, with only four rows in the stadium seating section. The screen was quite small at 26 feet, and it was mounted very high -- too high for comfort. One would have had to have been in the back row for your eyes to be level with the bottom of the screen, which still places the viewer too low for comfort. The single entrance means that anyone entering or leaving the theater from the right side must walk in front of everyone in the stadium seating section, which is bothersome.

Sound was OK, with good split surround effects during the movie. Unfortunately, a light fixture on the right wall rattled whenever low bass was present (thunder, explosions, etc.).

Picture quality was an average Marcus film presentation. Given that the print was several weeks old, it was in pretty good shape. Overall, the picture was too soft for my taste, but they got the masking right for the most part (about 6-9" vertical overlap).

I expect more, considering the $9.50 price for a Wednesday evening presentation of a 5-week old release. If I were to place a value on the experience, I would say that it was worth about $4.00, which would have been in line with the $5.00 Spotlight Movies price that Marcus normally puts on movies this far into their release, but conveniently suspended because of the holiday week.



Nov 20, 2010 -  

Ratings

Picture Quality:Good
Sound Quality:Good
Staff:OK
Building Condition:Good
Overall:Good

This theatre is 29 mi. from our home and we always come back. We have tried the closer, smaller theatres, but the can not match, the comfort, large screen, selection of movies and cleanliness that we find at the Ridge.

Would you recommend this theater to others? Yes!


Oct 24, 2010 - VIP Member

Ratings

Picture Quality:Good
Sound Quality:Good
Staff:Excellent
Building Condition:OK
Overall:Excellent

"Easy A" on October 14, 2010. The Ridge is almost always clean. The staff is more than pleasant. Even though it's kind of awkward to get a three-sentence review by the ticket taker when there's people behind you, that's a nice touch.

I would like to see the Ridge be more than just a mega-plex showing the latest commercial films. As many screen as there are, more independents a la Downer/Oriental would really be a plus. All of the audience are not airheads. Some "thinking" films do sell.

The edifice needs an update. It is looking worn.

Would you recommend this theater to others? Yes!


Aug 5, 2010 -  

Ratings

Picture Quality:OK
Sound Quality:OK
Overall:OK

They need to add an UltraScreen to this theater!

With UltraScreens in Brookfield, Mequon, and Sturtevant (Racine), the SW Milwaukee area is noticeably missing an elevated viewer experience.

The screen size and sound quality of the theaters at Ridge are unremarkable, so I end up going to Showtime Cinema instead because the ticket prices and concessions are cheaper. I'd gladly pay a few $$$ extra for better sound and bigger screens that people in other areas get to enjoy nearby!

Who agrees?



Jun 30, 2010 -  

Ratings

Picture Quality:Good
Sound Quality:Good
Staff:Excellent
Building Condition:Good
Overall:Good

Shows a wider selection of films, often only place I can see older movies!



Dec 31, 2009 - VIP Member

Ratings

Picture Quality:Good
Sound Quality:OK
Staff:Good
Building Condition:Good
Overall:Good

Saw Avatar 3D on 12/30/2009 in screen #1.

Screen was 32' wide in a room that was 40' wide at the front and 56' in the middle, and 64' deep.

The 3D glasses were in good condition, with no water spots on the lenses from the cleaning process. An employee was stationed at the entrance to the auditorium to hand out the glasses when you went in and collect them when you left.

Showtime was publicized as 6:30, and the previews did start at about that time. The actual movie began at 6:40, which isn't too bad compared to past experiences.

The picture was pretty good, with no noticeable issues, but I thought the sound could have been turned up a little higher. This is probably done on purpose to prevent complaints from those with sensitive hearing, but I kept wanting to turn up the volume during the action scenes!

The bathrooms were clean and the theater in general looked well maintained. I skipped the concessions due to prices that were higher than I cared to pay.

Overall, a good experience!

Would you recommend this theater to others? Yes!


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The Marquee > By Region > Wisconsin > Waukesha > New Berlin

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