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Marcus Showtime Cinema
8910 S. 102nd St.
(just West of Hwy 100 on Loomis Rd.)

Franklin, WI 53132

Message: 414-425-2600 more »

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Reader VoiceComments from Our Readers

This feature is intended for our readers to share their experiences at movie theaters, in the hopes that theaters providing good presentations will be highlighted as well as those that need improvement to meet the expectations of their customers.

This is not a forum for bashing on a theater, but rather a place for your experiences (both good and bad) to be noted for other readers to see. If you had a problem at a theater, we encourage you to contact that theater using the information on their Contact Information page. Most theaters are very interested in hearing feedback from their customers.

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Please Note: These comments are submitted by the readers of The BigScreen Cinema Guide and represent their own personal opinions, and do not represent the views of The BigScreen Cinema Guide, or any of its associated entities.

Average Overall Rating from our readers: Good (23 ratings)

Dec 31, 2012 - VIP Member

Ratings

Picture Quality:OK
Sound Quality:OK
Staff:OK
Building Condition:Good
Overall:OK

Saw The Hobbit on 12/26/2012 in screen #4.

Screen #4 was 26' wide.

Picture quality was ok, so was the sound. Nothing fantastic, but no issues either.



Jul 1, 2012 -  

Ratings

Picture Quality:Excellent
Sound Quality:Good
Staff:Poor
Building Condition:OK
Overall:OK

we attended movies here often before it became a Marcus cinema, in the past week we attended two movies. The movies where good but the food was less than satisfactory.

The popcorn we ordered was stale, dry and with no butter taste, even though we paid for the real butter, the iced mocha coffee ordered was HOT, when questioned about the coffee the staff responded "we never sell any of them, so we don't know".

i believe the staff may need some training before preparing and selling these items



May 9, 2012 -  

Ratings

Picture Quality:Good
Sound Quality:OK
Staff:Good
Building Condition:Excellent
Overall:Good

I liked it when it was showtime cinema. Concession is too expensive.. The only I buy from the concession stand nacho w/cheese. Raisinets and soda I buy at Menards and save $10..

Would you recommend this theater to others? No!


Mar 19, 2012 -  

Ratings

Picture Quality:Unacceptable
Sound Quality:Poor
Staff:Good
Building Condition:OK
Overall:Unacceptable

I was really disappointed to see that Marcus Theater has taken over this former gem.

No Coke products, No Rosatti's pizza, overpriced concessions and admission, murky 3D.

That's Marcus in a nutshell.

Showtime was the last first run theater that provided a truly enjoyable experience.

That is now gone.

I won't be driving out of my way to get to Showtime anymore.

I'll be sticking to rentals instead.

Would you recommend this theater to others? No!


Mar 3, 2012 -  

Ratings

Picture Quality:Good
Sound Quality:Good
Staff:Good
Building Condition:Good
Overall:Poor

Once Marcus gets there hands on something it general turns to crap. This was a very nice place to go see a movie during the week when the stinkin kids werent around to scream and yell and just be loud. we wernt limited to one day we could have tuesday through Friday for seniors. nice going marcus , money grubing is your way. Raise the prices lower the quality.

Would you recommend this theater to others? No!


Feb 20, 2012 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:OK

Very disappointed since Marcus has taken over management. This was always a place to take my mother for an afternoon movie in a comfortable setting. Now we are limited to the days available for senior pricing.

With movie prices and concessions constantly increasing, it seem an afternoon movie for price conscious seniors will soon be a thing of the past!!! Not a customer friendly move on your part Marcus!



Feb 10, 2012 -  

Ratings

Picture Quality:Excellent
Sound Quality:Good
Staff:OK
Building Condition:Good
Overall:Good

As one of the previous readers mentioned... I was also disappointed in learning that Marcus bought out the Showtime Cinema!

Being a "Senior" myself, I've enjoyed the daily Senior Specials for the matinee shows at $3.75 as well as the popcorn & soda combo at the same price on any four days of the week. When new prices took effect in 2012... the senior special for a matinee show is now only on Wednesdays & Fridays at $4 along with an increased costs for the soda/popcorn combo!

I do hope these increased "Young At Heart" prices stay in place for a long time to come & not be phased out as someone mentioned!

Would you recommend this theater to others? Yes!


Jan 15, 2012 - BigScreen Reader  

Boo to the fact that Marcus bought them! I believe it will not be long before 1. Prices go up 2. Quality customer service is a thing of the past and 3. It becomes a dirty rat hole like a lot of Marcus theaters



Jan 5, 2012 - BigScreen Reader  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Poor

We went to the showtime theater jan 5 2112. We had been told earlier by the lady that they were going to phase out the senior special one month at a time. So we thought it was still the senior special today. The last time we went was Dec 23. We were very disappointed today, we did not stay. Please make sure you tell everyone the right information. joan

Would you recommend this theater to others? No!


Dec 22, 2011 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

This is the best kept secret on the southwest side. The staff are always friendly. I'm glad to see ticket prices remain low after the sale.

Would you recommend this theater to others? Yes!


Dec 15, 2011 - Scott Jentsch VIP Member

Marcus Theatres purchased Showtime Cinema on December 14, 2011. See Journal Entries page for more details.



Jun 27, 2011 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

this is the BEST theater in south east WI. I drive 20 miles to see movies

Would you recommend this theater to others? Yes!


May 23, 2011 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

I love this theatre much more than Marcus and am jealous we don't live nearer. We live close to several other theatres, too, but we will go out of our way to come here. Coming from Tosa, we visit relatives, or make stops at businesses along the way to "justify" the longer trip.

Would you recommend this theater to others? Yes!


May 7, 2011 -  

Ratings

Picture Quality:Good
Sound Quality:Unacceptable
Staff:Unacceptable
Building Condition:Excellent
Overall:Poor

This used to be my favorite theater, but in the last 6 months, the sound in the theaters have been painfully loud.

I saw the 2:15 showing of "Thor" today and complained about the sound, as I have every time I've gone there recently. And It wasn't just the action sequences, the dialogue was unbearably loud. And for once the movie was actually louder than the trailers. For the first time ever, I had to watch a movie with ear plugs in.

I spoke to management afterward and met with an apathetic response. They have no idea what the actual decibel level is of the showing. I've done some research online and loud theaters can really damage your hearing. I've never had to complain at South Shore or the Ridge, so I guess my friends and I will see movies at those places or save our money and stay in and watch DVDs on one of our large flatscreens.

I wish they didn't give me another reason to stay home.

Would you recommend this theater to others? No!


Mar 12, 2011 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Good
Building Condition:Excellent
Overall:Excellent

This theater is awesome. I started going to Showtime when it first opened and go there everytime since.

The ONLY complaint is that they are stingy on their food. I love to eat pretzel bites and when i noticed i paid $5.00 for 10 pretzels i was kinda mad.

Other than that the theater is clean and the seats are awesome to recline in.

Would you recommend this theater to others? Yes!


Feb 1, 2011 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

LOVE SHOWTIME, prices for admission and snacks so much lower than Marcus.

Theaters and washrooms are always clean and the chairs are so large, they rock, and are just great.

The only theater my family will go to now. Right off HWY 100 and Loomis.

Would you recommend this theater to others? Yes!


Jan 29, 2011 - BigScreen Reader  

If you want to grab a burger before or after a show, the Ferch's on Hwy 100 and Drexel isn't bad. It's in the shopping center near Target and Pick & Save.

They are a little expensive -- $8 for a 1/3 pound burger! -- (look for coupons in the Entertainment book), but it's better than chain burgers and the atmosphere is that of a ice cream shop that serves food as well.



Jan 23, 2011 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

This is the only theater my husband and I go to. It is always clean and the staff are always friendly. We have never had a problem with the movie, the sound or people being loud during the movie. The popcorn is also awesome!!

Would you recommend this theater to others? Yes!


Jan 8, 2011 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Good
Building Condition:Excellent
Overall:Excellent

I enjoy watching the movies here at Showtime Theater But often wished that there would be some items on the snack menu for those who suffer celiac sprue Would be very nice to enjoy a snack during a real good show Would appreciate the consideration of this suggestion Thank You

Would you recommend this theater to others? Yes!


Dec 28, 2010 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

I LOVE SHOWTIME!!! This is the only place I take my family...Prices are reasonable, the staff always has a smile on their faces and are ready to answer any of your questions, There's NEVER trash laying around like the Ridge! It's great!! I tell everyone I know!

Would you recommend this theater to others? Yes!


Dec 8, 2010 -  

Ratings

Picture Quality:Good
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

This is the only theater I go to now. This theater is clean and the staff is very friendly. They also have toasted nuts and cookie bites. I have not tried the cookies but he nuts are good. Sometimes the screan is a little off during the credits but the movie is always good. The sound has never been overly loud. Movies always start right on time. Best theater around.

Would you recommend this theater to others? Yes!


Aug 15, 2010 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

Excellent theater! What more is there to say except I have never had a problem with anything there. Great seats, great people, and just a great place all around!

Would you recommend this theater to others? Yes!


Aug 5, 2010 -  

Ratings

Picture Quality:OK
Sound Quality:OK
Overall:Good

I like the lower-priced concessions and the overall experience is on-par with Ridge Cinema.

Any chance we can get something that is remarkable, like the Marcus UltraScreens in Brookfield, Mequon, and Racine?

A movie like Inception should rattle my seat with the low sounds that are in the soundtrack, but there doesn't seem to be much of that. Maybe the sound just needs to be turned up a little?

Would you recommend this theater to others? Yes!


May 26, 2010 -  

Ratings

Picture Quality:Excellent
Sound Quality:Good
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

I have seen 2 movies there so far. They keep it very clean and the staff is very friendly. I am 60 so I get the senior rate and popcorn and soda which is just right for me. I have never gone to a moive by myself before and I feel real comfortable doing it there. I would recomend this place to anyone.

Would you recommend this theater to others? Yes!


Apr 4, 2010 -  

Ratings

Picture Quality:Excellent
Sound Quality:Excellent
Staff:Excellent
Building Condition:Excellent
Overall:Excellent

Really awesome place to go to if want to see a movie!!!!! :)

Would you recommend this theater to others? Yes!


Mar 23, 2010 - lamyrptr  

when I call I would love to opt out instead of having to listen to the whole dang message to get a direct number! ANOYING



Jan 7, 2010 -  

Ratings

Picture Quality:Good
Sound Quality:Good
Staff:Good
Building Condition:Excellent
Overall:Good

Sherlock Holmes on 1/6/2010 in screen #2.

The movie started with the bottom half of the screen dark, but when someone went out to tell an usher, the problem was fixed before the end of the beginning credits (probably 3 minutes from the beginning).

When we left, an usher was handing out passes for our next visit and apologized for the problem. Very nice customer service!

Would you recommend this theater to others? Yes!


Oct 16, 2009 - VIP Member

Ratings

Picture Quality:Good
Sound Quality:Good
Staff:Good
Building Condition:Good
Overall:Good

Saw the 7:45 show of Surrogates on 10/15/2009.

Picture was good, sound was good except for a quick glitch when the credits started rolling (cue tape placed over the sound data on the film?).

Had a small soda and small popcorn (with real butter!), both were satisfactory. (I usually have the pretzel sticks, but the popcorn smelled good.) The cookie bites looked interesting, so I'll have to try those next time. Theater staff was friendly.

As usual, the theater was clean and in good condition with nothing to detract from the movie-going experience.

Would you recommend this theater to others? Yes!


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