Have an Account?
| Register Now

Remove ads with our VIP Service

Theater Managers:
Update Theater Information

Get Facebook Links

Berkeley Plaza Theatre
Berkeley Plaza Center
267 Monroe St.

Martinsburg, WV 25401

Message: 304-263-9303 more »

Add Theater to Favorites

Reader VoiceComments from Our Readers

This feature is intended for our readers to share their experiences at movie theaters, in the hopes that theaters providing good presentations will be highlighted as well as those that need improvement to meet the expectations of their customers.

This is not a forum for bashing on a theater, but rather a place for your experiences (both good and bad) to be noted for other readers to see. If you had a problem at a theater, we encourage you to contact that theater using the information on their Contact Information page. Most theaters are very interested in hearing feedback from their customers.

Add Your Comments

Please Note: These comments are submitted by the readers of The BigScreen Cinema Guide and represent their own personal opinions, and do not represent the views of The BigScreen Cinema Guide, or any of its associated entities.

 Last 12 MonthsAll Time
# of Ratings01
Average Overall Ratingn/aUnacceptable
(1 rating)
Recommend?Yes - 0
No - 0
Yes - 0
No - 1
Oct 5, 2011 (> 1 year ago) -  

Ratings

Picture Quality:Poor
Sound Quality:Poor
Staff:Unacceptable
Building Condition:OK
Overall:Unacceptable

Movie: KILLER ELITE 9:20 showing (supposedly.....)

I started frequenting the Berkeley Theater with my fiancée and friends about 2 months ago because we're new to the area. In that short period of time we've been to Berkeley Theater roughly 10 times because my fiancee and I are huge cinephiles. The price is right and the theater has a 'retro' feel that we enjoyed. Also-there's never anyone there so it's nice to watch a movie without distractions. But after our last experience-I now know why there's never anyone there...and why my friends and I will never go back:

Four of us went to see a film on Oct 4th that was supposed to start at 9:20PM according to their website and what was printed on our tickets. We walked into the theater itself at 9:14 (I know because I checked my watch to make sure we didn't happen to get there late)...and the film had obviously been playing for several minutes already. When our group went to the cashier to inquire about the error-we were treated EXTREMELY rudely by a young man who I assume was the manager on duty. He told us that there was nothing he could do about it, and argued with us that the projectionist wouldn't have started the film early. If he would have walked into the theater he would have clearly seen that it was playing early. At that point I asked what they would do to fix the situation-and the young man handed my friend four movie passes. I figured that was their way of saying 'sorry'-so we started to head back into the theater. We were already there-we figured we'd make the best of a bad situation. But when we started to walk back in-the young man snatched the tickets out of my friend's hand and said he 'wasn't going to give us free tickets AND watch the movie...'. At this point I was furious and asked for our money back so we could go catch the 10:10 showing at Regal. The young man flatly refused and said they don't offer refunds...no exceptions. We walked out of the theater at 9:18...2 minutes before it was even slated to start!!! Needless to say-Berekely Theater 7 robbed our group of $24 for a film we never got to see.

I have sent an email to owner Bob Elliott explaining why we, as once loyal customers, will NEVER frequent his establishment again-and I am posting this review on as many sites as possible in hopes of warning others.

In this day and age, and in this economy-rude behavior by employees whose salaries I pay will not be tolerated. I would always choose to support 'mom-and-pop' businesses over the large chains...but not after being called a liar and made to feel unwelcome in an establishment that I was frequenting regularly. I know that if I had ever acted that way to paying customers at any job I've ever worked at-I would've been fired on the spot. Hopefully Mr. Elliott and his staff will reconsider their customer-service skills in the future. No one deserves to be treated the way our group was treated.

Would you recommend this theater to others? No


Add Your Comments

Please login
Commenting on Theaters is available only to our readers who have customized this site, which makes it easier for you to complete the form and for us to contact you with any questions or concerns about your comments.

Please login or register a new account before continuing.


Already Registered?

Log in to retrieve your saved settings.

E-Mail Address:
BigScreen Passcode:

Forget Your Passcode?

Send My Passcode To Me

Not Registered? Create a New Account!

E-Mail Address
In case we need to contact you. A valid E-Mail address is required, profiles with invalid addresses will be removed.
Please Confirm Your E-Mail Address
ZIP Code
This helps us display theaters that are near you.

Our registered members enjoy more features, including:

  • Save Your Location -- the site remembers your location, no having to re-enter it each time you visit
  • Favorite Theaters List -- keep a handy list of the theaters you attend
  • Favorite Movies List - movies you want to see, all in one place
  • Write Movie Reviews -- share your opinions of the movies you see
  • Block Ads with VIP Service -- view this site ad free (subscription req'd)

Basic accounts are free -- sign up today!

Concerned About Privacy?

So are we! We won't sell, trade, or share your personal information with anyone unless required by law. For more information, please read our Privacy Policy.


The Marquee > Search > Owner/Operator > Bob Elliott, Carol Elliott

The Marquee > By Region > West Virginia > Berkeley > Martinsburg

This movie theater is near Martinsburg, Hedgesville, Cherry Run, Jones Springs, Falling Waters, Falling Wtrs, Shepherdstown.




Home - About Us - Feedback
News Headlines - Theaters - Movies - Reader Reviews - Movie Links
Your Account - VIP Service

The BigScreen Cinema Guide is a service of SVJ Designs LLC. All graphics, layout, and structure of this service (unless otherwise specified) are Copyright © 1995-2024, SVJ Designs. The BigScreen Cinema Guide is a trademark of SVJ Designs. All rights reserved.

'ACADEMY AWARDS®' and 'OSCAR®' are the registered trademarks and service marks of the Academy of Motion Picture Arts and Sciences.
Find Us on Facebook
Find Us on Instagram