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Cineplex Odeon - Niagara Square
7555 Montrose Road
Queen Elizabeth Way & McLeod Road

Niagara Falls, ON L2H 2E9

Message: 905-357-7275 more »

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 Last 12 MonthsAll Time
# of Ratings11
Average Overall RatingUnacceptable
(1 rating)
Unacceptable
(1 rating)
Recommend?Yes - 0
No - 1
Yes - 0
No - 1
Aug 13, 2023 -  

Ratings

Overall:Unacceptable

The issue with Cineplex is that their executives I've spoken to haven't been open-minded regarding the accessibility issues at their theatres.

They insist on using poorly designed technology like CaptiView, which is unreliable and often suffer from glitches and interference. The local theatre has an incredibly small number of CaptiView devices on premises and they have 10 screens. 20% of the population do have hearing loss to a certain degree. This means a large number of moviegoers opt out of going to the movies because of how restrictive their accessibility policy is. If all of the CaptiView devices are being used at once, that means other people cannot enjoy the movies because they do not have access.

Deaf moviegoers do not like CaptiView, that's the general consensus. Despite what studies they may have conducted through the industry, they do not reflect the deaf community in any form. We still prefer open captions, meaning the captions must be superimposed onto the screen, not on a separate device which forces our eyes to constantly change focus resulting in headaches, discomfort and more.

According to recent studies, 3/4 of people under 24 are frequent users of captions and subtitles. Cineplex should seriously consider improving their accessibility standards and start playing movies with open captions, which they do not at all unless it's a private screening, which the customers must pay for.

If it's not accessible, it's not acceptable.

Would you recommend this theater to others? No


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The Marquee > Search > Owner/Operator > Cineplex Entertainment LP

The Marquee > By Region > Ontario > Niagara Falls

This movie theater is near Niagara Falls, Niagara Falls (NY), Thorold, Allanburg, Ridgeville, Ridgeway, Crystal Beach, Fenwick, Wainfleet, Port Robinson, Fonthill.




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